Thursday, June 18, 2020

How to recover your Amazon account

Case 1: You are being asked to enter an OTP sent to your phone, although you don't have two step/factor authentication/verification, and you have lost access to your phone number or can't receive messages or voice calls where you are, e.g. extraordinary authentication that may occur when you are travelling to other countries where your phone is not working.

Solution: Solution assumes you still have access to the email address associated with your Amazon account. Go here and enter your email address. It will ask you to enter an OTP code that will be sent to your email. Check your email, get the code and enter it; you will then be given the opportunity to change your password AND if needed also the phone number (e.g. new local SIM card or other phone number that does work) associated with your Amazon account.

Case 2: You can still log in to your account but your account has been locked because Amazon thinks you may not be the actual owner of the account.

Solution: Go here and follow the instructions.

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